But how safe should service and software providers, especially small startups, be? How is this measured and how can a trading partner ensure that its requirements are met? Partha Ghosh, Director of Supply Chain Management at ARI, agrees. “The downside of ALS is that it formalizes expectations in a contractual context, which can affect the relationship between partners,” Said Ghosh. “As a result, the service provider can probably focus on meeting only the customer`s minimal expectations and not necessarily be interested in exceeding expectations, as the consequences of a failure may be significant enough to prevent the provider from doing more than is necessary.” The implementation of a service level agreement avoids unnecessary concerns and the quality of service is ensured by the end consumer, as companies are best served and suppliers guarantee their credibility in the market. 2. ALS can be excessively rigid: “Too rigid ALS can lead to inefficient production. If an upfitter has to work overtime consistently, To meet a particular customer`s ALS, the cost of the product increases, which ultimately affects prices,” explains Joe Brightwell, Supply Chain, Quality and Operational Excellence Manager – Service Vehicles for Wheels Inc. ” Customers should focus on identifying great business partners in their collaboration with a CMF and its supplier partners such as Upfitter and other critical suppliers in the supply chain process. Establishing appropriate and effective relationships with the “best-FMC” and its suppliers almost always excludes the need for ALS, which can often lead to a controversial and difficult experience for the customer, as well as for the upfitter or CMF. Such assurances, sometimes referred to as security guarantees or service level agreements (SLAs), are multiplying as companies see increasing risks in a legally complex and increasingly regulated and connected global economy. But their appearance also raises questions about the legality and applicability of contracts, which are still widely written ad hoc. And as the industry struggles to find common language and good practices, ICIs around the world are taking new paths by penalizing trading partners who do not properly take care of their own systems.